Shipping policy

At Complete Lighting, we are committed to providing efficient and reliable delivery service for your order. Here’s a detailed look at our shipping process:

Order Processing and Delivery Schedule

Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:

  • Order Cutoff Time: 3:00 PM (Mountain Time)
  • Order Handling Time: 1–2 Business Days (Monday to Friday)
  • Transit Time: 3–5 Business Days (Monday to Friday)
  • Total Delivery Time: Estimated delivery time based on customer location, generally 4–7 Business Days

Order Confirmation

After placing your order, you will receive an email with your order number and details. Once your order ships, you will receive a shipping confirmation email with a tracking number and tracking link. Additionally, we will notify you via email upon delivery of your order.

Shipping Carrier

We partner with reliable shipping carriers, including USPS, UPS, and FedEx, to help ensure timely and safe delivery of your order.

Shipping Locations

We currently ship within the United States.

Shipping Fee

We offer free delivery for all orders within the United States.

Tracking

After dispatch, a tracking number will be sent to your email. You may also use our Order Tracking Page to monitor your delivery. Tracking updates may take up to 24 hours to appear.

Delays

We aim to meet our delivery estimates, but delays may occur due to high shipping volumes, weather conditions, holidays, or unforeseen courier disruptions. If your order hasn't arrived within the expected timeframe, please contact our support team.

Lost Packages

If your package is marked as delivered but you haven't received it, please:

  • Verify the shipping address provided with your order.
  • Check all possible delivery locations around your residence.
  • Ask neighbours, family members, or building management if they accepted the package.
  • Contact the courier with your tracking number to initiate a claim.

If your package is officially declared lost, contact us immediately with your order number. We will either reship your order or provide a refund based on your preference.

Contact Us

Store Name: Complete Lighting
Physical Address: 4622 Northpark Dr, Colorado Springs, CO 80918, United States
Email: info@completelightingco.com
Phone: +1 719-362-8760
Business Hours:
Monday to Friday: 7:30 AM–5:00 PM
Saturday and Sunday: Closed