FAQ
Where do you ship?
We ship within the United States.
How much does shipping cost?
Shipping is free on all orders within the United States.
How long will my order take?
- United States: 4 to 7 business days in total (1 to 2 days processing, 3 to 5 days transit).
Business days are Monday to Friday. Orders placed after our 3:00 PM Mountain Time cut-off are processed the next business day.
Who delivers my order?
Orders are shipped using reliable shipping carriers with tracking available for dispatched packages.
Can I track my order?
Yes. You will receive a shipping confirmation email with your carrier and tracking number once your order is dispatched. Please allow a little time for tracking to become active after the package is handed to the carrier.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club, Maestro.
Are taxes included in the price?
Applicable taxes are calculated and displayed at checkout based on your shipping location and applicable tax requirements.
Can I return an item?
Yes. Eligible items can be returned within 30 days of delivery. Items should be unused, in original condition, and returned with original packaging and tags where applicable. Lighting products should also be uninstalled when applicable. Contact us with your order details to start a return and we will send you instructions.
Who pays for return postage?
The customer is responsible for the return shipping fee unless otherwise agreed or required by applicable law.
How long do refunds take?
Refunds are processed within 10 business days after an eligible return has been received and approved, back to the original payment method. Your bank or card provider may take additional time to show the funds.
Do you offer exchanges?
If an exchange is available for the specific item, please contact us before returning the product. Exchange availability may depend on inventory and product availability.
Can I change or cancel my order?
You can contact us to request a cancellation as soon as possible after placing your order, provided the order has not yet been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible.
My address is wrong. What do I do?
Contact us immediately. We can usually correct an address before dispatch, but changes may not be possible after the package has been handed to the carrier.
What lighting products do you offer?
Our available products vary and may include table lamps, floor lamps, pendant lights, chandeliers, wall sconces, and other lighting products. Product specifications, dimensions, finishes, bulb requirements, and other details are listed on each product page where applicable.
Can I visit the shop?
Yes. Our physical address is 4622 Northpark Dr, Colorado Springs, CO 80918, United States.
Our business hours are Monday to Friday, 7:30 AM to 5:00 PM. We are closed Saturday and Sunday.
How do I contact you?
Store Name: Complete Lighting
Address: 4622 Northpark Dr, Colorado Springs, CO 80918, United States
E-mail: info@completelightingco.com
Phone: +1 719-362-8760
Business Hours:
Monday to Friday: 7:30 AM–5 PM
Saturday and Sunday: Closed